Frequently asked questions
16th August 2017
Frequently asked questions
Have a question or need an answer about your stay with The Royal Hotel? Feel free to take a look at our extensive FAQs!
What time is check-in? - The hotel rooms are available from 2pm onwards. Unless early check-in has been requested before arrival.
What time is check-out? - Check out time is anytime before 11am. Unless late checkout has been requested.
Do you offer disabled rooms? - Unfortunately we do not have any specific disabled rooms at The Royal Hotel but we do have rooms that can be appropriate for our disabled guests. Our bathrooms aren't adapted but many are fitted with grab rails over the bath and only a number of our rooms have walk in showers. When making your booking be sure to mention your requirements for your stay to make your break enjoyable and comfortable. If we cannot offer suitable accommodation, we can advise you on other hotels within the group that can accommodate your needs and specifications.
Is parking available at the hotel? - Yes we have two car parks, one of the car parks is directly opposite the hotels main entrance; this car park also offers a designated disabled parking space. Our second car park can be found when you take the first right after passing the hotel's main entrance and is just a short walk to the hotel. A porter is always available to assist you and, if you wish, your luggage can be collected from your car and delivered direct to your room. Our porter will also be available to help on departure.
What are the reception opening hours? - Our reception team is available from 7:30am-10pm. From 10pm-7:30am our Night Manager will assist you with check in or any other assistance you require. Overall our reception and switchboard is a 24 hour service.
Does the hotel accept dogs? - Service dogs are welcome at all times free of charge. Pet dogs can be accommodated in our Standard Rooms only at £10 per dog per night charge. (Please ask when booking).
Are the rates per person or per room? - Most of our rates are per person per night. All our special offers will include terms and conditions and this will include whether that specific rate is per person per night. Rates also include single supplement charges or upgrade charges. We can also offer free upgrades to customers that book directly with the hotel.
Is wi-fi available at the hotel/in the room? - Yes we offer a free open wifi connection which is available in all areas of the hotel. If you are having any problems with connecting to the wifi you can call reception from your room for guidance or just pop down to reception where one of the reception team or staff team can assist you.
Can I reserve a table in a restaurant? - Yes, our restaurant is available to residents and non residents. If you have booked on a Dinner, Bed & Breakfast package, the restaurant will have a table automatically reserved for you. If you are on a Bed & Breakfast or Room Only package and would like to eat in the restaurant, it would be helpful to reserve a table at reception so that we can have the appropriate table ready for you, this reduces having to wait for a table if we are busy.
Do you offer non-smoking room? - All of our rooms are non-smoking rooms. We do not allow smoking anywhere in the hotel.
Do you accept children? - Yes we do accept children.
Can I have breakfast/dinner even if I am not staying in your hotel? - Yes
What time is breakfast served from? - Breakfast is served from 7:30am – 9:30am Monday – Saturday. On a Sunday breakfast is served from 8am – 9:30am
Does the hotel offer room service? - Yes the hotel does offer room service at a 20% charge.
Does the hotel have a swimming pool? - No, the hotel itself does not have a swimming pool. But located at our sister hotel, The Barnstaple Hotel Leisure Club facilities featuring indoor and outdoor heated pool and state of the art fitness suite are yours to use with our compliments.
If I am gluten free or vegetarian can the hotel provide an appropriate menu? - Yes the hotel can cater to these particular diets. Please make sure to mention when making your booking or on arriving at the hotel that you will require a suitable menu option so that the kitchen can be well prepared to cater to your dietary needs.
Where can I get a copy of my invoice after departure? - On check out you will receive a copy of your invoice when making payment. If you need a copy after leaving the hotel, give the hotel a call and we can email you a copy of your invoice or send it to you in the post.
What should I do if I lose or forgot something in my room? - On a daily basis each room is checked over by our housekeeping team and will be left in our lost property at reception, if when you get home after your stay you realise that you have belongings missing, please don't hesitate to give our reception team a call and we can check whether we have had anything handed in to our lost property. We also keep a note of any phone calls just in case property does appear.
Can I book without card details? - To guarantee a room for you, we take a card to keep on the account. If for some reason you did not have a card on your person at the time of booking, we can provisionally hold accommodation for you but will not be able to confirm booking until card details are provided.
Is the hotel open for food at lunch time? - Yes, the hotel is open for lunch from 12am – 2pm daily and offers a wide range of bar snacks in our lounge area.
Does the hotel have a lift? - Yes the hotel has a lift with access to all floors.
How long does it take to walk to the town centre? - Bideford Town Centre is approximately 0.3 miles from the hotel, roughly a 5-7 minute walk.
Is my credit card being charged at time of booking? - No we do not take payment from a card made directly with the hotel unless you request to make a deposit.
Which credit cards are accepted? - When making your booking we accept VISA credit, VISA Debit, VISA Electron, VISA Purchasing, MasterCard, MasterCard Debit and Maestro. On departure at the hotel we accept all card types including AMEX.
How can I change or cancel my reservation? - For any reservations made directly through the hotel these can be altered or cancelled through our reception team.
By when do I have to cancel my booking, if I have to? - If you need to cancel a booking made directly with the hotel, this booking will need to be cancelled at least 24 hours prior to check in at 2pm.
Can I request a repeat confirmation email? - Yes just call or email the hotel with your name and date of check in and we can resend a confirmation email as soon as possible.
Can I check-in without my reservation number? - Yes we only require a name at check in.
Are local Bus timetables available? - All local bus time tables are available at the tourist information centre in Bideford or just ask at reception and we can print off any timetables needed.
What is the nearest train station? - The nearest train station is 9.6 miles away at Barnstaple.
What time does the bar shut? - The bar will close at 11pm unless you are holding a private function at the hotel.
Do you serve a carvery during the week? - Yes, we run a carvery every Tuesday lunch time from 12am-2pm.
Do you offer a laundry service? - Yes we do at a charge depending on what you require laundering.
Is there an iron & ironing board available? - Yes an iron and ironing board are available upon request at reception.