Accessibility Guide

Welcome to The Royal Hotel

The purpose of this accessibility guide is to help you make an informed decision as to whether The Royal Hotel will be suitable for you and your family, friends and colleagues. We are committed to improving accessibility for all guests and visitors whatever your requirements so that you can enjoy your stay with us. We hope that you find this information useful and beneficial. 

However, we are aware that everyone’s needs are different, so if you have any questions or if there is anything not covered in the information that follows, please do not hesitate to get in touch and we will be happy to assist you. And of course, our friendly and experienced team will be on hand to assist you at any point during your stay with us.

Pre Arrival

  • For assistance prior to arrival please contact the reservations team on 01237 472005
  • Reservations are open between 7.30am-10pm every day.
  • We have a comprehensive website - www.royalbideford.co.uk
  • Our sample menus are available in a larger font on request.
  • You can contact the hotel by phone, email or in person. Please email enquiries to reservations@royalbideford.co.uk
  • We can supply local taxi telephone numbers and there is a company in Bideford that has taxis suitable for less able people if required. We are happy to make a booking for you.
  • There is a mobility shop in Bideford (approx. 0.3 miles from the hotel).

At a Glance

  • The Royal Hotel is a building of three floors. There is lift access to all floors.
  • All bedrooms are located on the upper floors with the exception of two rooms, on level going, at ground floor level.
  • The Kingsley Lounge is located on the first floor and is accessible from the main stairs or lift.
  • The ground floor provides dining, lounge, bar and function facilities.
  • There is a disabled toilet on the ground floor.
  • All public rooms have plenty of natural light. 
  • All bedrooms and corridors are well lit with contrasting flooring and walls.
  • The hotel does allow pets.
  • There is free wifi available throughout the hotel. 
  • There is good mobile reception throughout the hotel and every bedroom has a telephone. 
  • The fire alarms are tested weekly. You will be made aware when they are if it is planned during your stay

Arrival

  • There is one designated disabled parking space in the car park directly opposite the hotel. This space is available to those with a blue disability badge. If the space isn’t available when you arrive, we can arrange to park your car for you. 
  • Entrance to the front of the hotel is flat.
  • The width of the entrance door to the hotel is 700mm although this is openable up to 1400mm.
  • Front of House staff are always available to assist you and, if you wish, your luggage can be collected from your car and delivered directly to your room. Front of House staff can also help you upon departure.
  • The main car park is approximately 15 metres from the hotel entrance.
  • The secondary car park is approximately 100 metres from the hotel entrance.

Getting Around Inside the Hotel

Reception Area:

  • The flooring is carpeted with the exception the main entrance which is tiled.
  • The height of the reception desk is 1100mm. There is seating available with a selection of sofas, armchair and tall back seats present. 
  • The lighting is LED downlighting which is dimmable if required. 
  • Hearing loops are currently unavailable.

Public Areas:

  • All corridors are well lit and carpeted.
  • The restaurant and bar are on the entrance level.
  • To permit free movement, automatic door release mechanisms are used in some parts of the building. Doors fitted with this type of closure will shut if the fire alarm system operates
  • The minimum width of all internal doorways is 750mm although most doors on the ground floor can be opened up to 1580mm.
  • Wall sockets are located throughout the ground floor.

Dining:

  • The restaurant floor is carpeted with the exception of the extension that is tiled.
  • There is ample movable seating and there are chairs with or without arms available.
  • There is background music in most areas. This can be adjusted if requested.
  • Service is a mixture of buffet and table service. Full waiter service is provided if required.
  • Restaurant tables are laid with white table linen.
  • There is a mixture of natural and artificial light in all areas.
  • Menus are typed clearly and can be supplied in larger text.
  • Staff are happy to read and explain menus.
  • All types of allergies and dietary requirements are catered for.

Stairs & Lifts:

  • There are 22 steps to each floor. Each step is 170mm high and 290mm deep. The hand rail is on the left-hand side.
  • The lift has an automatic door and is the floor is carpeted. The lift can comfortably accommodate a wheelchair and one escort. The floor space is 1380mm x 1070mm. The doors are 790mm wide.

Bedrooms:

  • The bedrooms can be accessed by a lift or stairs.
  • A Deaf Guard fire alarm listening device is available at Guest Relations
  • The bedrooms have short pile carpets.
  • All rooms have bedside lights - extra lighting is available on request.
  • The majority of bedding is 'non feather'. Please advise us prior to your stay of any allergies.
  • All rooms are 'non-smoking'.
  • There is a telephone available in all bedrooms. 
  • All bedrooms have an ensuite facilities
  • Plugs are available on both sides of the bed in all Double / King Size rooms.
  • Our single beds are 3 feet, double beds are 5 feet and super king beds are 6 feet.
  • The amount of space around the bed varies depending on the room type reserved. Our Reservations team can discuss this with you when booking. 
  • The majority of beds can be split into twin beds. However, this is not possible in some rooms. 
  • Nonallergic bedding is available.
  • All rooms have either curtains or blinds.
  • All rooms have wardrobes of various sizes.
  • TV's have subtitles available.

Bathrooms & Shower Rooms:

  • Ladies' and Gents toilets are available on the ground floor, close to bar and restaurant.
  • There is a disabled toilet on the ground floor. This is 1.97 metres x 1.63 metres.
  • The room is well lit and the floor is tiled.
  • The access door opens outwards. The opening is 850mm.
  • An emergency assistance alarm system is installed.
  • Supporting grab rails are provided.
  • The toilet flush is a paddle type design for ease of use.
  • The toilet is at a specific height to make it easier for wheelchair users to transfer and for those with mobility issues to use it without needing to bend as far.
  • The wash basin is accessible to wheelchair users
  • There is a lever-handle tap or a tap for ease of use.
  • Baby changing facilities are available in the disabled toilet.
  • Accessible shower room facilities are available in a selection of hotel bedrooms.

Equipment Available:

On booking, please inform our reception team of any equipment required for your booking and we will do our utmost to arrange this or hire on your behalf.

  • Wheelchair
  • Bath seat
  • Cot
  • High Chair
  • Mobility scooters and powered wheelchairs can be charged in the main foyer.

Fire Alarm:

  • The fire alarm is a continuous sounder and does not have flashing lights.
  • Deafgards linked to the fire alarm system are available on request for those guests with impaired hearing.
  • Fire action notices are available in each room. Please ensure that you make yourself familiar with these for your own safety.
  • A Personal Emergency Evacuation Plan can be agreed upon arrival with guests.

Website Commitment

This website (royalbideford.co.uk) is run by Percy R Brend & Sons (Hoteliers) Ltd. We aim to provide a website that is accessible to a wide audience, regardless of technology or ability.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website and welcome any suggestions users might have to help us do so. If you feel that we are not meeting your accessibility requirements, please contact sales@brendhotels.com.

Feedback

We have tried to be as accurate and detailed as possible in our Access Statement but we are always willing to give further information on any aspect of the hotel. If you feel you have a particular query we have not covered then please do not hesitate to contact us.

We are always looking to improve our service to our guests, so please let us know if you have any comments about this access statement. We would welcome any suggestions you may have that would make your stay with us more comfortable and enjoyable.

Contact Us

T: 01237 472005
E: reservations@royalbideford.co.uk
Address: The Royal Hotel, Barnstaple Street, Bideford, Devon EX39 4AE

Accessibility Guide

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